We're Here to Help

At APL, our top priorities are the health, safety, happiness and well-being of our customers, colleagues and those with whom we do business. We’re closely monitoring the latest coronavirus developments and are prepared to assist our customers as needed. Below you'll find information on how we can provide assistance. 

Coronavirus (COVID-19)

APL understands the coronavirus is impacting our daily lives and is causing possible disruptions to the customers we serve. We're prepared to handle circumstances related to the coronavirus through our business continuity protocols. Ensuring continuous service for our customers is our top priority. 

Continuing Our High Level of Service 

Our digital systems allow us to protect our colleagues and still provide a high level of service. Nearly all of our colleagues are working securely in remote locations and practicing social distancing in order to:

  • Process Claims
  • Process Bills
  • Answer Calls & Emails

Questions? Visit our FAQsQuestions? We're here to help!

Click here to see our FAQs.

What Employers Can Do to Help

In preparation for the unexpected, such as delays in mail service, we recommend the following:

  • Current users of APL’s Online Service Center (OSC), please continue paying online. If you have not used online bill payment, please go to secured.ampublic.com to register.
  • If you are unable to submit your bill electronically, please submit to P.O. Box 925, Jackson, MS 39205-0925.
  • Encourage your employees to set up their online account through secured.ampublic.com to view coverage information, submit claims and view claim status.

COVID-19 Employer Update

Click here to view our COVID-19 Employer Summary of the Families First Coronavirus Response Act and the Coronavirus Aid, Relief, and Economic Security (CARES) Act.

 

Online access is more important than ever. 

In preparation for the unexpected, such as delays in mail service, it's important to set up your online account to access the on-demand tools available.

Register your Online Account

Register Your Online Account 

APL’s Online Service Center (OSC) is a secure portal where customers have 24/7 access to information and tools specific for their APL insurance. File claims, print ID cards, download policy documents and more!
Register your Account
Download Direct Deposit Form

Sign Up for Direct Deposit

With direct deposit, claim benefits that are not assigned to the provider of service can be deposited directly to the insured's bank. Just download and email the completed form to custsvc@ampublic.com, fax to 877-807-0911 or mail to PO Box 925, Jackson, MS 39205-0925.

Download the Form

 

 

APESB-670-0620

© 2023 American Public Life Insurance Company. All rights reserved.